Privacy notice
This notice explains what TripXtra collects when you ask for a TripXtra Card or write to our 24/7 line, why we keep it, and how you can have it removed.
What we collect
Your name, WhatsApp number, e-mail address, travel dates, and whatever you choose to tell us in a message. We never ask for card or bank details on this site.
Why we use it
To answer your request, to activate and run your membership, and to reach you while a case is open. We do not sell your data and we do not use it for unrelated marketing.
How long we keep it
Twelve months after your last message to us, unless a legal obligation requires longer. After that the record is deleted.
Who else processes it
Our hosting provider and our messaging provider handle data on our behalf, under contract and only on our instructions. Partner lawyers and clinics receive only what a specific case requires.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to erase it. Write to privacy@tripxtra.co and we answer within thirty days.
Changes to this notice
If we change how we handle your data, we publish the new version on this page before the change takes effect.